Licencing Information

NZ Financial Services Group Limited(NZFSG) (FSP286965) holds a license issued by the Financial Markets Authority to provide financial advice.  Earnslaw Goodlight Profinance Ltd trading as Profinance NZ (FSP755052) is currently authorised to operate under the licence provided by NZFSG. Earnslaw Goodlight Profinance is currently in the process of obtaining a licence to provide its own financial advice.

Nature and Scope of Advice

Profinance NZ provides advice to our clients about Commercial Loans, Home Loans (mortgages), Unsecured Business Loans (not supported by property), Asset Finance, Equipment Leasing and Specialist Situations as required such as Trade Finance and Restructure Advisory.

We provide financial advice about products from most lenders some of who pay commission to Profinance NZ and some do not.

Fees and Expenses

Due to the nature of Profinance NZ's work, for the financial advice we provide we receive some commission from lenders. However many do not pay us and charge our customers directly. We will advise you in further detail via our individual Disclosure statement and individual Scope of Service document.

Conflicts of Interest and Incentives

Profinance NZ and our financial advisers can receive commissions from the providers on whose products we give financial advice. If you decide to take out a mortgage, the provider will pay a commission to Profinance NZ. The amount of commission is based on the amount of the mortgage.

To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive.
NZFSG monitors these registers and provides additional training where necessary. NZFSG performs an annual review of our compliance programme.

Complaints Handling & Dispute Resolution

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to info@profinance.co.nz and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to your email.

When we receive a complaint, we will;

• acknowledge your complaint within 2 working days.
• gather and evaluate information about your complaint.
• respond to you within 20 working days.

If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited - a Financial Ombudsman Service(FSCL). They are an independent, not for profit, external dispute resolution service approved by the Minster of Consumer Affairs.

FSCL's role is to investigate and fairly resolve complaints. The service is free (it does not cost you anything).

FSCL's contact details are:

Website: https://fscl.org.nz/

Phone: 0800 347 257

Email: complaints@fscl.org.nz

Post: FSCL, PO Box 5967, Wellington 6140.

 

Duties Information

Profinance NZ, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
• exercise care, diligence, and skill in providing you with advice
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

Contact Details

Earnslaw Goodlight Profinance trading as Profinance NZ is the Financial Advice Provider.

You can contact us at: Phone 07 827 0964, Email info@profinance.co.nz, Address L2, 76 Victoria Street, Cambridge. 3434